Zelle® offers a safe, fast, contact-free way to send and receive money. The peer-to-peer app makes it easy for users to pay someone else or receive money using their email address or phone number. But now, fraudsters have found a way to make it easier for them to access that money: vishing scams. It’s when fraudsters use a phone for phishing purposes to trick them into disclosing personal account details.
Posing as credit union employees, scammers contact members claiming that they are calling about suspected fraudulent activity on the account. Pretending to help the member resolve the fake issue, the caller will ask for personal information or inform the unsuspecting victim to enter passcodes sent by the "credit union." This is an attempt to convince the member that providing this information is part of the procedure to secure the account from further threats.
Since the call appears to be from the financial institution, a member might not think twice about being asked to enter a verification code on the login page of the credit union's app, or being asked to confirm a password.
Once the fraudster has access to your account, they can send money to an untraceable cell phone number.
Protect your money by remembering these important facts:
Report any suspicious emails, calls, or text messages using our Fraudulent Message Reporting Form or contact us at 1-888-4WESCOM (1-888-493-7266) and press 2.
