Computer pop-up warnings about viruses or hacking attempts can be both annoying and scary. You might breathe a sigh of relief if the message includes a phone number for tech support. However, dialing the number could lead to more problems. Scammers often pose as Microsoft technical support agents in an elaborate scheme to drain the financial accounts of unsuspecting consumers.
If you recently downloaded free software, opened an unsolicited email, or clicked on an online ad, you might have unknowingly installed malicious software, also known as malware, on your computer. This malware generates full-screen pop-ups that prevent you from using your computer.
The message claims the only way to resolve the issue is to contact tech support at the listed number.
During the call, the phony Microsoft agent may tell you that you’re owed a refund. However, you must give them remote access to your computer and credit union account so they can process it. Once they have access, the scammer transfers funds between your accounts, showing only deposits, not withdrawals.
For example, instead of refunding $600, they “accidentally” process $60,000, making it seem like you received an extra $59,400. They then create urgency by claiming you could be arrested, face jail time, or owe significant fines because you have too much money in your account.
Panicked, you follow the scammer’s instructions. They insist you return the excess money immediately to avoid dire consequences. Believing them, you agree to go to a credit union branch to wire the money back.
While at the branch, the fraudster stays on the phone with you, coaching you on what to say to credit union staff to ensure the transaction goes smoothly. Under their guidance, you wire the money, not realizing you’ve just sent your own funds to the scammer.
For more security tips or to report fraud, visit the Wescom Security Center at wescom.org/security-center.
